Rules and Policies
We are dedicated to making events as FUN and SAFE as possible. To encourage safety our attendants are trained on the proper operation of attractions and manufacturer guidelines. Our attractions are also inspected by the North Carolina Department of Labor.
Rules for Inflatables
1. Adult supervision is required at all times.
2. No shoes or sharp objects such as jewelry or pins.
3. Inflatables can NOT be operated in rain or high winds. Inflatables will be deflated if wind gusts are greater than 20 miles per hour.
4. Participants must be of equal size and ability. No flips, pushing, rough housing, hanging on nets or piling on in the units.
5. No silly string, food, gum or other candy is permitted.
6. No persons over 225 lbs are permitted.
7. Inflatables need to be within 100 feet of a power source. Generators are allowed and are available to rent if needed.
8. A flat surface is required. Inflatables will not be set up in mud, mulch, sand or on gravel.
Policies
Deposit Policy: We require a 50% deposit to secure the equipment and/or services. Deposits are fully refundable if an event is cancelled due to inclement weather as long as we have not left our warehouse to begin delivery. If a rental is cancelled after travel to the event has begun, the deposit will be refunded less a fee not to exceed 10% of the total contract price.
Weather Policy: Rain - If rain is forecasted for the time that your event is scheduled, then you have the option of postponing or cancelling the event because inflatables cannot be used while wet. If you decide to proceed with the event and we set up the attractions, the full contract amount becomes due. High Winds - We reserve the right to cancel the rental if the wind is above 20 mph. High winds can move inflatables and cause damage and injury.
Payment Policy: We accept cash, checks, Visa, Mastercard, Discover and American Express.
Delivery Policy: Delivery is free within Raleigh. Delivery fees apply to events outside of Raleigh.
Current delivery fees for outside of Raleigh are as follows:
Cary: $30
Chapel Hill: $40
Clayton: $30
Durham: $40
Fuquay-Varina: $40
Holly Springs: $40
Knightdale: $15
Morrisville: $35
RTP: $35
Wake Forest: $20
Wendell: $30
Youngsville: $30
Other Cities: Drop Off Prices may not be available for other cities. Our attendants may be required for events in cities other than those listed above. Delivery fee is calculated by the number of miles from our warehouse to your location roundtrip multiplied by $1.00.
For questions or comments please send e-mail to info@interactiveplaygrounds.com.
