Frequently Asked Questions


Q: What are you doing in response to Covid-19?

A: We’ve implemented procedures to try and operate as safely as possible. These procedures include waiting at least five days after using an inflatable before sending it to another event and using a cleaner that is on the EPA “List N” of approved products to disinfect surfaces of coronavirus SARS-CoV-2 (COVID-19). Team members are required to follow current State and CDC guidelines regarding the use of masks. For larger events we also have the capability to provide fencing around inflatables to encourage social distancing as well as hand sanitizer stations.


Q: Are you insured?
A: Yes. We carry liability, truck insurance, and workers compensation insurance as required by the State of North Carolina.


Q: Are you inspected by the State of North Carolina?
A: Yes. The North Carolina Department of Labor inspects inflatables and climbing walls annually and they inspect our mechanical rides before every event.


Q: How far in advance should I make my reservation?
A: Normally we recommend making your reservation between two weeks and thirty days before your event date. However, for holiday weekends and certain weekends in the fall and spring we book events months in advance.


Q: What do I need to do to reserve an attraction?
A: Attractions are reserved when we receive a signed contract and deposit.


Q: How much of a deposit do you require?
A: We require a 50% deposit to secure the equipment and/or services unless other arrangements have been specifically agreed upon. Deposits are fully refundable if an event is cancelled more than 24 hours in advance due to inclement weather.  Events cancelled within 24 hours of the event date may be subject to a fee not to exceed 20% of the contract price . If a rental is cancelled after travel to the event has begun, the deposit will be refunded less a fee not to exceed 20% of the total contract price.


Q: What if rain or high winds is forecasted on the date of my event?
A: If rain is forecasted for the time that your event is scheduled, then you have the option of postponing or cancelling the event because inflatables cannot be used while wet. If you decide to proceed with the event and we set up the attractions, the full contract amount becomes due. High Winds – We reserve the right to cancel the rental if the wind is above 20 mph. High winds can move inflatables and cause damage and injury.


Q: We’re a nonprofit organization, why are we being charged sales tax?
A: Unlike many states, North Carolina doesn’t provide sales tax exemptions for 501(c)(3) nonprofits. Instead, all nonprofits are required to pay sales and use taxes on their purchases, but they can apply to DOR to get reimbursed twice a year for the sales taxes they have paid. Nonprofits eligible for refunds include hospitals, churches, educational institutions, and “charitable or religious” organizations.   Check out the N.C. Center for Nonprofits for more info.


Q: Do you accept credit cards?
A: Yes. We accept checks as well as Visa, Mastercard, Discover and American Express. We impose a surcharge of 2.9% on the transaction amount on credit card products, which is not greater than our cost of acceptance.


Q: Where do you deliver?
A: We’ll deliver anywhere, but delivery charges may apply to events further than 10 miles away from our warehouse in Raleigh.  For events in Raleigh we have a minimum event amount of $250.  For events outside of the Triangle the minimum event amount for delivery varies depending upon the mileage.  Go to our Rules and Policies page to see a list of our current delivery fees.


For all other questions or comments please send e-mail to info@interactiveplaygrounds.com.

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